Customer Testimonials
It was a good experience It was a good experience and they are very attentive and have good communication
Prompt courteous service Prefer Ron Carter for routine service. Easy to make appt and wait time was minimal
James was a big help and did an amazing job with helping me complete my service.
Douglas was very friendly and helpful. I really liked receiving the video of the inspection on my car and the explanation through text.
The dealership was great The dealership was great! I didn’t have to wait long, and everyone was friendly and professional. The service was quick and efficient, making for an overall excellent experience. I would definitely recommend them.
Professional, quick service, and kept me updated while my car was being repaired Mr. Rushing provided exceptional service, answered all of my questions and advised me to following up if anything additional came up. I would recommend Mr. Rushing to my family and friends. Though this was a business transaction, I felt like Mr. Rushing was concerned for me while meeting the needs of the business. I am so appreciative of his help. I will be back to get my trunk fixed and I am contacting him directly. Thank you!
The personal is very friendly and knologeble is assisting clientele with patience to assist customers thank you
Great customer service. Andre was very knowledgeable and did a great job. Would highly recommend him.
Excellent love they went step by step and video showing what I need to be fix
Excellent The buying experience was easy. Eric was friendly, knowledgeable and not pushy. Thank you.
Incredible customer service, was also above and beyond on getting me into a rental as my vehicle wouldn't be available for our planned trip.
We were told that we would get a loaner car then told us if they didn’t have one that we would get one from enterprise. Never were we told that we had to paid for it. Then we were told a lot of things that had to be replaced that was replaced two months before. Then was told that the engine mount had to be replaced and got an estimate for 2,000.00. When we left took it to another dealership and was told they were ok and still had life on them.
James took extraordinary care of my truck and me. Explained all the services, helped me process, and even got me a ride home when the service took longer than a day.
Great! Felipe was great! Felipe was great! Felipe was great! Felipe was great! Felipe was great!
There isn't much to compare my experience was awesome ?? ?????? Great experience with a professional person
Every time I've been there it's been a great visit/service Good service good service good
Great setup, easy to work with, and great selection of vehicles available. It was a great experience.
Service Advisor Felipe was incredibly helpful - was able to get me in and out for regular maintenance + ordered a part (which arrived the following day) and had it replaced in the car very quickly. Encountered a small programming issue with tailgate, but he didn't hesitate at all to take in the car and get it quickly taken care of. Great service and they value craftmanship. 10/10!
Was bumpy in the beginning. Ended being a pleasant experience I dont want to right now
Doug was very helpful and kept me up to date on my car Doug was very helpful and kept me up to date on my car
Our salesman Eric, was awesome went above & beyond in our buying experience. Highly recommended for sure.
I had asked the service person to note that i didnt want the techs to mess with the tire pressure and they did the opposite for the second or third time i bring my vehicle for a vehicle service.
Friendly personal knowledgeable eagerness to help you. Quick service and on time with what I was told
The absolute worst experience ever . Never take your car to them. James Rushing will lie and cheat and then ask you not to fill out any reviews. They lie on paperwork perform half done work. This place is an absolute nightmare!!!!!!
Very helpful and quick for the whole process for getting a truck ! Ask for Jeremy very professional!!
Deceived me into thinking I had to purchase a dealer package. Purchased a used vehicle in March and in less than 4 months the check engine light came on. Service department has no loaners to give and can’t tell me how long it will take to fix. Manager is now avoiding me and won’t return my calls.
The Code of Ethics for Judges does not allow me to make recommendations regarding business organizations.
Josh Daniels in the Service Dept. was very helpful. He did a good job of taking care of my needs. Will get with Josh next time I need service.
I had a very good experience I bought a used truck and very satisfied with the salesperson.
From the beginning to end Monty made me feel comfortable and I never felt cheated or like I wasn’t having a good deal. Very honest understanding and approachable. I’m extremely happy with my purchase and would recommend him over and over. I went in super nervous to walk out extreme happy
Went in for service. was sent to the wrong service building I had an 11:00 appt but was treated as if I didn't have an appointment.
Great customer service and our vehicle was returned to service in a very short time
Inquired about vehicle online, response time and communication was great. Vehicle as advertised was exactly as presented, dealership experience was very professional from the initial greeting, through the sales experience, as well as finance. Highly recommend Ron Carter Chevrolet. Great effort and teamwork by all to provide top notch customer service.
Great service and hospitality they answered on our questions. We're returning customers and recommend them.
It is very convenient for me. It is clean and inviting. They greeted me when I came in but gave me space to look around. When I was ready to talk they were right there ready to help.
The dealership is very convenient for me. It’s clean and comfortable. Everyone is friendly and helpful. They acknowledged me quickly but did not bug me as I was looking. As soon as I was ready to talk to someone they were available.
I had an appointment at noon. It took 2 hours for an oil & filter change. I was the only person in the waiting room. It seemed like a slow day.
Leo Costa, our Sales Advisor was patient and very helpful in showing us the vehicle.
Monty was excellent to work with. Took the time to make the buying experience perfect
this is a very good dealership. I always love coming here. I bought three vehicles within two years and the one person that has always helped me with EricHelton.
Monty was very accommodating, motivated to reach a deal and helpful all the way until we sign the documents. He kept every word he said and was frank to say things he cannot do, managing expectations.
Leo Costa was very helpful and managed to get us the car we needed ASAP
My oil filter was leaking, I took it and paid for an oil change and tire rotation. They never did the tire rotation had to take it back
Very knowledgeable staff, does quality work, satisfied customer. I definitely recommend if you're needing auto repairs.
I have purchase vehicles from this dealership before and had great care from them. Alex was very helpful and met our every need.
Stephen was great. What was not great was the estimate of 12k to fix my 2016 Chevy Traverse.
Great service! Andre Scott was the best! Drove off the lot extremely happy! I will be sending everyone I know!
Friendly atmosphere Knowledgeable sales rep Highly recommend Monty Boughton Would come back to Monty for our next purchase
The whole process went by smooth and very quick. Thank you for your time and attention to detail. It made the 7 and 1/2 hour drive for the amazing deal we got, WORTH IT!!!
They were able to get us in quickly and have the vehicle completed early to get it back in the fleet to be used.
Was told I was going to have my truck delivered the next day after purchasing it, now to find out it won't be till the next day to receive it.
Stephen Stangler, my service advisor, did an excellent job keeping me informed and making sure I was well taken care of.
Leo and Daniel were the best people we have ever dealt with at Ron Carter. We have bought several cars from Ron Carter and since it has changed hands it is much better. They did bump up the price from what it was advertised and we did not catch it so I guess that is as much our fault as it is theirs. I have to give them a 5 star rating as they were both very helpful.
Salesman performed very well and making good deal with customer. Really appreciate to him. Thanks to him
Need better communication. It's so hard to get ahold of representative for an update. Seems like there is alot of turnover and have to deal with someone different everytime.
Tracking system was great and easy to use & Jillian was very helpful and got with me in a timely fashion keeping me informed
Excellent nice efficient work outstanding customer service definitely recommend this service department great job guys
Mr. Leo Costa and Melissa Muniz were both very quick to get me the information I requested. The transaction of the new work truck I purchased went smoothly and efficient. I highly recommend Ron Carter Chevrolet GMC.
When trying to get hold of your service advisor it’s hard to get them to return your call after leaving a message or voicemail for them to return your call. Have to keep calling back several times for someone to answer your call.
The took care of my concerns while I waited in there waiting room with coffee
Was very helpful and attentive i am overall very satisfied with the service provided to me
Worst experience ever, the service department is nothing but lying lazy individuals. I will never do business with this dealership again, if you have to buy a GM product which I highly recommend avoiding. You should defiantly find a dealer other that Ron Carter in Alvin Texas. Not only will they lie to you they never return calls and refuse to help the customer. They have ZERO concern for customer safety or concerns.
My 2021 Chevrolet Silverado 1500 had several safety recalls, I had only received 1 from GM. The Ron Carter Chevrolet GMC Service center discovered and took care of the rest. They also reminded me that my brake fluid was due for a change at 30K miles. They took care of that as well.
The Best Dealership to Take any Vehicle. Quick and Easy to get setup and was in and out in less then Two hours for all my needs.
Was struggling to find a dealership that would actually help me get into the truck , until i came across this one , they are very helpful in any way they can shoutout to my sales man jeremy and mark the finance manager them for all the help!
I was fortunate to get the exact car and payment I wanted on my new car. Justin was a joy to work with. The time it took from me finding the car I wanted to leaving the dealership was great.
Andre was extreamly helpful and knowledgeable. He made the process of buying my new ride simple and pleasant.
Great place to do business. My sales associate Justin, was the best. I have purchased many vehicles here but this time was special, never felt push or manipulated.
Service personnel were great. They were friendly and efficient. Caught a mistake that saved me a hundred dollars.
We highly recommend our sales person Sky! She was very helpful. Went above and beyond to make sure our grandmother was satisfied and we got her what she wanted. Thank u Sky!
Ron Carter GMC is very professional and provides exceptional customer service……sales and service deptartment are top notch….Thank You!!!
Very pleasant and professional experience. Justin was able to get me exactly what I was looking for and handle most of the sale remotely.
Amy was personable and service oriented. She made my purchasing experience smooth and comfortable. I would highly recommend her!
Great experience everyone was very helpful and knowledgeable. The buying and selling process was very easy.
Fair Service need to speak with customers on immediately concerns or satisfaction and try to resolve it.
In and out in 1 day!!! Problem was solved quickly and correctly. That was great
The sales person was great and my experience dealing with him, I would repeat. However, the service department or whoever preps the vehicle was disappointing. I had to wait hours to get the vehicle after ai had signed the contract. I was given a key fob to vehicle that doesn't work and service department claimed they couldn't program it. Nothing was done to see if they could get it programmed through outside source. The headlight was out and I had to bring it back the next day to get replaced. Still haven't received any info on what ... Read More DealerRater - Jan 4, 2025
Steve makes the process quick and easy. Will definitely be a return customer with him in the future.
Seamless.Jeremy was professional and very helpful. I was in and out within 2 hours.
Great everyone was very kind gracious and helpful. I couldn’t have asked for a better experience. Matt was very helpful and A pleasure to deal with
From the moment I walked in to the time the vehicle was ready service advisor kept me informed and professional. Recommend!
Great dealership our salesman Alex was helpful and the sales manager Mark did a great job to get us in our new car
Eric and the entire team made my trade in a very smooth transition and affordable
I appreciate how the team went above and beyond to explain all the details, and even went the extra mile to help me set up and show all the new features inside the car.
Monty was great he made that we were in and out within an hour. Thank Monty!
Very good service would definitely recommend and I will be sure to use them in the future
Took over 3 months for part to arrive. Damaged headrest during seat repair. Unbelievable! Waiting.
Able to find the right car & close the paper work quickly Salesman was curious & friendly
First off Monty was fantastic, easy to talk to and very reasonable and knows his cars and trucks. Overall my experience was the best yet and will return for my next vehicle.
Justin is the Mark of Excellence. He found exactly what I was looking for in my new vehicle at the price range I needed. I will be doing continued business with Ron Carter Chevrolet dealership.
Leo was outstanding. He kept me posted on every step of the process. finance was also great
Worst Service Ever. Lot of time to check my car. Price was way too high.
Service writers friendly. Don't schedule appointment if you don't plan on dispatching that day. Inconvenience for customer.
Here’s a concise review you can use: “I had an excellent experience with the service team. The representative was extremely courteous, attentive, and helpful throughout the process. My vehicle was serviced on time, as promised, and everything went smoothly. Highly recommend their professional and efficient service!”
Phenomenal team! I enjoyed my total experience there. I look forward to doing more business there.
Great people good hospitality I will get other truck from them still thinking to go back out there for sure
Mr. Leo was a very good salesman. He made every experience very good at the car dealership.
parts department needs work When you won't pick up parts locally you lose customers You cannot keep customers car for days or weeks and expect them to return
Service advisor was friendly and knowledgeable, vehicle service was completed timely, one recommendation is to update the service customer waiting area chairs our outdated, they are worn-out and need to be replaced.
I walked in knowing what I wanted and Matt was very helpful and knowledgeable even tho it was only his second week. I’m happy to say we were his first sale!