Customer Testimonials
Josh Daniels in the Service Dept. was very helpful. He did a good job of taking care of my needs. Will get with Josh next time I need service.
I had a very good experience I bought a used truck and very satisfied with the salesperson.
From the beginning to end Monty made me feel comfortable and I never felt cheated or like I wasn’t having a good deal. Very honest understanding and approachable. I’m extremely happy with my purchase and would recommend him over and over. I went in super nervous to walk out extreme happy
Went in for service. was sent to the wrong service building I had an 11:00 appt but was treated as if I didn't have an appointment.
Great customer service and our vehicle was returned to service in a very short time
Inquired about vehicle online, response time and communication was great. Vehicle as advertised was exactly as presented, dealership experience was very professional from the initial greeting, through the sales experience, as well as finance. Highly recommend Ron Carter Chevrolet. Great effort and teamwork by all to provide top notch customer service.
Great service and hospitality they answered on our questions. We're returning customers and recommend them.
It is very convenient for me. It is clean and inviting. They greeted me when I came in but gave me space to look around. When I was ready to talk they were right there ready to help.
The dealership is very convenient for me. It’s clean and comfortable. Everyone is friendly and helpful. They acknowledged me quickly but did not bug me as I was looking. As soon as I was ready to talk to someone they were available.
I had an appointment at noon. It took 2 hours for an oil & filter change. I was the only person in the waiting room. It seemed like a slow day.
Leo Costa, our Sales Advisor was patient and very helpful in showing us the vehicle.
Monty was excellent to work with. Took the time to make the buying experience perfect
this is a very good dealership. I always love coming here. I bought three vehicles within two years and the one person that has always helped me with EricHelton.
Monty was very accommodating, motivated to reach a deal and helpful all the way until we sign the documents. He kept every word he said and was frank to say things he cannot do, managing expectations.
Leo Costa was very helpful and managed to get us the car we needed ASAP
My oil filter was leaking, I took it and paid for an oil change and tire rotation. They never did the tire rotation had to take it back
Very knowledgeable staff, does quality work, satisfied customer. I definitely recommend if you're needing auto repairs.
I have purchase vehicles from this dealership before and had great care from them. Alex was very helpful and met our every need.
Stephen was great. What was not great was the estimate of 12k to fix my 2016 Chevy Traverse.
Great service! Andre Scott was the best! Drove off the lot extremely happy! I will be sending everyone I know!
Friendly atmosphere Knowledgeable sales rep Highly recommend Monty Boughton Would come back to Monty for our next purchase
The whole process went by smooth and very quick. Thank you for your time and attention to detail. It made the 7 and 1/2 hour drive for the amazing deal we got, WORTH IT!!!
They were able to get us in quickly and have the vehicle completed early to get it back in the fleet to be used.
Was told I was going to have my truck delivered the next day after purchasing it, now to find out it won't be till the next day to receive it.
Stephen Stangler, my service advisor, did an excellent job keeping me informed and making sure I was well taken care of.
Leo and Daniel were the best people we have ever dealt with at Ron Carter. We have bought several cars from Ron Carter and since it has changed hands it is much better. They did bump up the price from what it was advertised and we did not catch it so I guess that is as much our fault as it is theirs. I have to give them a 5 star rating as they were both very helpful.
Salesman performed very well and making good deal with customer. Really appreciate to him. Thanks to him
Need better communication. It's so hard to get ahold of representative for an update. Seems like there is alot of turnover and have to deal with someone different everytime.
Tracking system was great and easy to use & Jillian was very helpful and got with me in a timely fashion keeping me informed
Excellent nice efficient work outstanding customer service definitely recommend this service department great job guys
Mr. Leo Costa and Melissa Muniz were both very quick to get me the information I requested. The transaction of the new work truck I purchased went smoothly and efficient. I highly recommend Ron Carter Chevrolet GMC.
When trying to get hold of your service advisor it’s hard to get them to return your call after leaving a message or voicemail for them to return your call. Have to keep calling back several times for someone to answer your call.
The took care of my concerns while I waited in there waiting room with coffee
Was very helpful and attentive i am overall very satisfied with the service provided to me
Worst experience ever, the service department is nothing but lying lazy individuals. I will never do business with this dealership again, if you have to buy a GM product which I highly recommend avoiding. You should defiantly find a dealer other that Ron Carter in Alvin Texas. Not only will they lie to you they never return calls and refuse to help the customer. They have ZERO concern for customer safety or concerns.
My 2021 Chevrolet Silverado 1500 had several safety recalls, I had only received 1 from GM. The Ron Carter Chevrolet GMC Service center discovered and took care of the rest. They also reminded me that my brake fluid was due for a change at 30K miles. They took care of that as well.
The Best Dealership to Take any Vehicle. Quick and Easy to get setup and was in and out in less then Two hours for all my needs.
Was struggling to find a dealership that would actually help me get into the truck , until i came across this one , they are very helpful in any way they can shoutout to my sales man jeremy and mark the finance manager them for all the help!
I was fortunate to get the exact car and payment I wanted on my new car. Justin was a joy to work with. The time it took from me finding the car I wanted to leaving the dealership was great.
Andre was extreamly helpful and knowledgeable. He made the process of buying my new ride simple and pleasant.
Great place to do business. My sales associate Justin, was the best. I have purchased many vehicles here but this time was special, never felt push or manipulated.
Service personnel were great. They were friendly and efficient. Caught a mistake that saved me a hundred dollars.
We highly recommend our sales person Sky! She was very helpful. Went above and beyond to make sure our grandmother was satisfied and we got her what she wanted. Thank u Sky!
Ron Carter GMC is very professional and provides exceptional customer service……sales and service deptartment are top notch….Thank You!!!
Waiting room needs an update.soon update update update update update doon soon soon soon. .
Very pleasant and professional experience. Justin was able to get me exactly what I was looking for and handle most of the sale remotely.
Amy was personable and service oriented. She made my purchasing experience smooth and comfortable. I would highly recommend her!
Great experience everyone was very helpful and knowledgeable. The buying and selling process was very easy.
Fair Service need to speak with customers on immediately concerns or satisfaction and try to resolve it.
In and out in 1 day!!! Problem was solved quickly and correctly. That was great
The sales person was great and my experience dealing with him, I would repeat. However, the service department or whoever preps the vehicle was disappointing. I had to wait hours to get the vehicle after ai had signed the contract. I was given a key fob to vehicle that doesn't work and service department claimed they couldn't program it. Nothing was done to see if they could get it programmed through outside source. The headlight was out and I had to bring it back the next day to get replaced. Still haven't received any info on what ... Read More DealerRater - Jan 5, 2025
Steve makes the process quick and easy. Will definitely be a return customer with him in the future.
Seamless.Jeremy was professional and very helpful. I was in and out within 2 hours.
Great everyone was very kind gracious and helpful. I couldn’t have asked for a better experience. Matt was very helpful and A pleasure to deal with
From the moment I walked in to the time the vehicle was ready service advisor kept me informed and professional. Recommend!
Great dealership our salesman Alex was helpful and the sales manager Mark did a great job to get us in our new car
Eric and the entire team made my trade in a very smooth transition and affordable
I appreciate how the team went above and beyond to explain all the details, and even went the extra mile to help me set up and show all the new features inside the car.
Monty was great he made that we were in and out within an hour. Thank Monty!
Very good service would definitely recommend and I will be sure to use them in the future
Took over 3 months for part to arrive. Damaged headrest during seat repair. Unbelievable! Waiting.
Able to find the right car & close the paper work quickly Salesman was curious & friendly
First off Monty was fantastic, easy to talk to and very reasonable and knows his cars and trucks. Overall my experience was the best yet and will return for my next vehicle.
Justin is the Mark of Excellence. He found exactly what I was looking for in my new vehicle at the price range I needed. I will be doing continued business with Ron Carter Chevrolet dealership.
Leo was outstanding. He kept me posted on every step of the process. finance was also great
Worst Service Ever. Lot of time to check my car. Price was way too high.
Service writers friendly. Don't schedule appointment if you don't plan on dispatching that day. Inconvenience for customer.
Here’s a concise review you can use: “I had an excellent experience with the service team. The representative was extremely courteous, attentive, and helpful throughout the process. My vehicle was serviced on time, as promised, and everything went smoothly. Highly recommend their professional and efficient service!”
Phenomenal team! I enjoyed my total experience there. I look forward to doing more business there.
Great people good hospitality I will get other truck from them still thinking to go back out there for sure
Mr. Leo was a very good salesman. He made every experience very good at the car dealership.
parts department needs work When you won't pick up parts locally you lose customers You cannot keep customers car for days or weeks and expect them to return
Service advisor was friendly and knowledgeable, vehicle service was completed timely, one recommendation is to update the service customer waiting area chairs our outdated, they are worn-out and need to be replaced.
I walked in knowing what I wanted and Matt was very helpful and knowledgeable even tho it was only his second week. I’m happy to say we were his first sale!
This is the third vehicle that I have purchased through Eric the salesman. I think that I have gotten a fair deal each time. He goes above and beyond to explain all the features of each vehicle that I purchased.
Great experience. Was in and out with a new vehicle quickly and without any problem.
I brought my truck in 3 weeks ago to fix a rear view camera and they said they need order a part to fix and call me back when it came in. They also said that about a tailgate recall I hade about two months ago. Still no call backs in either.
Lacking customer service. Once the purchase has been made, hopefully you'll never need to take it in for repairs under warranty because you're likely going to be on your own. No loaners are ever available and only get partial reimbursement for rentals. Will never purchase from this dealership and GM in the future.
The guy that checked me in was great. I brought my Yukon in for 3 issues. A recall, adisplay issue where the checking guy clearly saw the discrepancy between the radio and the dashboard, and was very familar with my side mirror issue.
The car was returned with notations that they could not reproduce the issues. Today I started and stopped my car about 11 times. Each time I was required to select the side mirror, but their technician could not reproduce the problem. Now I have to spend the time to reschedule another service call. Seems to be a lack of ... Read More DealerRater - Nov 28, 2024
Very satisfied with service team consultant and great communication with me regarding my vehicle service schedule
The dealership was warm and inviting. It was clean and happy. Everyone greeted me with a smile. There was no pressure tactics. I felt like they really worked to get me in the truck within my budget. I’m happy happy happy!
Mr. Helton was very polite not pushy and answered my questions. He went above and beyond to help have everything ready for my buy.
Was sold a truck that had an open recall. Was told that it had been done when it hadn't.
Best car buying experience ever Salesman Monty was a top notch professional and very knowledgeable!
Best costumer service very nice and friendly peoples thank you for all the great work
Overall, it was a good service experience. Jillian was accommodating and followed through on all aspects of the service.
This was the worst customer service I have ever received from Ron Carter. The service representative was rude and impatient. I had to call multiple times per day to hope and catch her once because she did not return my calls. For the first 3 days, she just told me the tech hasn’t even gotten to my vehicle yet. She kept saying she was going to talk to the tech and call me back but did not. Each day I called to get an update and finally got in touch with the tech she sounded inconvenienced. I waited and paid ... Read More DealerRater - Nov 22, 2024
Alex was so helpful and knowledgeable. Making my buying experience seamless. He was very thorough in explaining my new truck and all its features. Thank you to Alex and everyone there at the Ron Carter in Alvin team. Very satisfied with my new truck.
They were quick got everything done in a timely matter. Stevens is a good person. He got the ball rolling really quick.
Thank You for taking me home and picking me up for my car service. Helpful
My review is two part: sales and service department.
Sales - First time there we were looking at a bronco for my girlfriend, we did not end up buying one but the sales person was great and informative. Second time, I was looking for a truck. I looked at the Denali and asked the sales person to see what they would give me for my current truck (it was very fair, what they offered). However, I don’t appreciate the whole, we keep your keys with the manager thing. I had just started looking at trucks and wanted to explore ... Read More DealerRater - Nov 17, 2024
bringing it back in ...fab and locks still not working after 400.000 ridicous I purchased 3 trucks... no future with me Margit Buchman
Salesman and manager were great! Paperwork getting to me from finance person not so great. Seemed unorganized and I had to request my paperwork on the vehicle I purchased and did not get all of it until two weeks later.
Eric, salesman is very helpful he’s very knowledgeable, I definitely recommend the buyer to him
This dealership has easy access. We were greeted at the door and guided to our salesman. Leo was a pleasure to deal with and even checks on how the vehicle is performing for us after the sale.
They salesperson when I'm beyond her way of helping us. She had an idea what we wanted and when we came in she had a surprise and gave me the best car ever.
The first time I picked up my vehicle it wasn’t ready so I had to leave it again for another four weeks before I was given a loaner for them to actually get my card that they needed. I was finally able to pick up my vehicle After eight weeks. Besides that thus far a week later has been OK.
The sales team worked with me and met my expectations at the end. Finance did a great job as well
Vehicle was serviced as required and in a timely manner. Service rep kept me informed as worked progressed.
They were very quick and got us into what we wanted and kept their word!